So, we have rats. Probably. Ick, ick, ick. A friend recommend a pest control company, and they have “contact us for a free estimate” listed on their website. I thought, “Great. I’ll find out whether I need to have Kathleen cut the trees down or have their service patch holes in the house.” I just wanted to schedule my free estimate, but the woman on the phone kept going on and on about what they were going to look for when they came out, and then she told me the trap setting plus the removal would be 295.”

I said, “What about the free estimate?”

She said, “I just gave you the free estimate.”

So, listing your services and their costs is a free estimate? Wow! People give me free estimates every day. Who knew?

I told her I found this kind of misleading, and she said she’d pass that on to the boss.