After my rather scathing repartee about Noodle Express in the previous entry, I received a very polite telephone call from the manager of the Noodle Express location I visited earlier today. I was surprised to say the very least; it wasn’t my intention to garner a response to my obvious disgruntlement, but rather to let off a bit of steam.

 

However, the manager was kind and anxious to make things right. She explained she took the matter to her staff and the cook, and they went step-by-step on how the particular dish I ordered is processed. Apparently, each meal is weighed and must meet a certain criteria (although I don’t know what the standard is), and my order happened to fall short of the mark. I suppose it was just my turn to be on the receiving end of an honest mistake, although the manager apologized to me profusely. She claimed it was neither the intention nor the practice of Noodle Express to serve filler rather than substance to their customers, and that she would like to see me return to the establishment in the future.

 

To that end, Noodle Express is sending me a gift certificate. I was never angling for such a thing, but it is top-rate of them to respond so quickly to my grumbles and to offer reparation for a less-than-satisfactory meal.