Beauty has been one of the furthest behind of all industries in understanding the needs of multicultural people. Only in America could you find a thing called an ethnic beauty aisle. How could Beyonce and Rihanna and Kerry Washington and Jennifer Lopez and all of these beautiful women be on the cover of magazines, yet if you want to buy the products they use for their hair or their makeup, it's put in the ethnic beauty aisle. Why is there an ethnic beauty aisle? Why don't you just put the whole thing in alphabetical order? Although women of different ethnicities know they have special needs, they don't want to be identified via the ethnic beauty aisle. The beauty business has been late to come to grips with that.

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My management style has evolved. I started as an entrepreneur when I was in my early 20s and I used to think everybody was a type-A personality, so I would treat everybody as such and that was not a winning hand. I've become much more patient. At the end of the day, you want people to do exactly what they say they're going to do or at least try really hard. You have to accept that people fail, but when they fail, they have to find the learnings so they can succeed in the future. I allow that space to exist where I wouldn't allow it before.