This is the video of my sister addressing the PA Human Relations Commission. The case was settled with a Consent Decree but that meant the Commission hadn't ruled and therefore hadn't clarified its position on the law. They'll be taking up the question of whether they need to do that, so my sister asked for permission to speak on the subject of service animals and public access. She appears at about the six minute mark, and Henry, the dog in question, appears with his new person at about eleven minutes.