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AT&T Annoyances
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Mood:
Annoyed

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On Sunday I went to the AT&T online store to upgrade my phone. I ordered the yellow Samsung Rugby and changed my minutes plan (450 to 900), my media plan (to the unlimited text and data), and added on the push to talk feature to use with my new phone. When I got the receipt, it all showed up as accurate.

Today, I got an e-mail from AT&T letting me know about my new 2 year contract. It had me under the 450 minutes plan and still with the media works bundle. *sigh* With my new phone, I'll need the unlimited data and text (so I'm not charged an arm and a leg for the video messaging) and the push to talk feature. So, I called customer support. None of the changes had gone through, however, my phone should be arriving tomorrow.

The customer support person made the changes and said that they should be taking effect tomorrow (because that's the day I'll get my phone). She also said all of the instructions to set up my Rugby and disconnect my RAZR should be coming as well.

Sometime tomorrow I'll check my account to make sure the changes have taken place. I really don't want to pay an arm and a leg to use the neat features on my new phone when I've now tried TWICE to change my plans.

On the bright side, Cry Little Sister (one of the more recent versions from the Lost Boys Tribe movie) is one of the downloadable ringtones for AT&T. That will be downloaded as soon as my phone gets set up.

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